1. Order Processing & Production
Every Moi Magnet is handmade in the Winelands, so your order needs a little time with us before it ships. Orders are only processed once payment has been successfully received.
- Personalised magnets: please allow 1–5 working days for production.
- Ready-made ranges: please allow 1–3 working days before dispatch.
- Custom & wholesale orders: production starts once you have approved your design, we have confirmed stock levels, and we have received full payment. Please allow 1–5 working days for production.
- Digital gift vouchers: emailed to the purchaser within 1–3 business days. No shipping applies.
Working days are Monday to Friday, excluding South African public holidays.
2. Where We Deliver
We deliver nationwide across South Africa via trusted courier partners. If you are outside South Africa, please get in touch and we will do our best to help.
3. Delivery Options & Timeframes
Delivery times start once your order has been dispatched and are added to the production times above.
| Delivery option | Estimated delivery time |
|---|---|
| Economy (door-to-door) | 2–4 working days to main centres, 3–6 working days to outlying areas |
| Express / Overnight | 1–2 working days |
| Pickup point | 3–5 working days |
Peak seasons: during busy periods such as Black Friday and the December holidays, please allow an extra 2–3 working days for delivery.
4. Shipping Costs
- Shipping costs are calculated at checkout based on your delivery address, parcel size, and the delivery option you choose.
- Orders over R1000 qualify for free shipping on our standard delivery option.
- Most bulk and wholesale orders include shipping. This will be confirmed in your quote.
5. Sending a Gift
All our magnets arrive packaged in a Moi box. You can ship your order directly to someone else.
6. Tracking Your Order
Shipping details and tracking information will be emailed to you once your order has been dispatched, and the courier will send delivery updates via SMS or email.
7. Delivery Addresses & Delays
- Please double-check your delivery address and contact number at checkout.
- Moi Magnets is not responsible for delivery delays caused by courier services or incorrect shipping information provided by the customer.
- If a parcel is returned to us because of an incorrect address or failed delivery, the cost of re-sending it will be for the customer’s account.
8. Damaged or Lost Parcels
If your order arrives damaged, please email us at hello@moimagnets.co.za within 7 days of receiving it, with clear photos of the issue.
If a parcel is confirmed lost by the courier, we will remake and resend your order at no extra cost.
For our full returns and refunds terms, please see our Terms & Conditions.
9. Contact Us
Questions about your delivery? We’re here to help.
Email: hello@moimagnets.co.za
Phone: +27 63 588 6042
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